When and why is a fair use service fee retained for returns?

We are committed to a sustainable and fair approach to returns in order to conserve resources and minimize our environmental impact. Our aim is to offer you a first-class service that takes both your wishes and ecological responsibility into account.

For selection orders where you try different garments in different sizes or styles, we would like to point out that a Fair Use service fee of €10 will be charged if no garment is kept. In this case, €10 will be deducted from your credit note after your return has been checked.

Why do we charge this fee? 
Returning multiple items requires a considerable amount of time and effort: 
- Reconditioning the clothing: Returned garments must be carefully inspected, cleaned and, if necessary, reconditioned to ensure their quality. 
- Quality assurance: At noni, we attach great importance to ensuring that returned items are returned to the point of sale in perfect condition. This process is time-consuming and resource-intensive. 

With the Fair Use fee, we want to promote more conscious consumer behavior and at the same time ensure that we can maintain our high standards in remanufacturing.

The following article categories are excluded from the Fair Use service fee: 
- Accessories & Jewellery
- Lingerie 
- Shoes 
- Decorative articles
These articles are not covered by the regulation, as their reprocessing is less costly.

We are convinced that a conscious approach to orders and returns is an important step towards sustainability.

Thank you for your understanding and your support on the road to greater sustainability.