Who covers the costs for return shipping?
You are responsible for the costs of return shipping. We offer you the opportunity to easily create and purchase a shipping label through our return portal.
You have a 14-day time limit for your return and you can find the individual prices for returns here.
Important note: For selection orders where you try out different items of clothing in different sizes or styles, we would like to point out that a fair use service fee of €10 will be charged if no item of clothing is kept. In this case, after your return has been checked, €10 will be deducted from your credit. You can find detailed information about this here.
Important note: For selection orders where you try out different items of clothing in different sizes or styles, we would like to point out that a fair use service fee of €10 will be charged if no item of clothing is kept. In this case, after your return has been checked, €10 will be deducted from your credit. You can find detailed information about this here.
For returns outside the EU please note: In the customs context, you are exporter, which means that you are responsible for proper registration of the goods. For this purpose, we ask you to obtain the relevant information from the customs authority responsible for you.
